Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations, refunds, and delivery remedies are handled for one-time TaskToLead Lead Report purchases and for the Lead Watch subscription.

For purchases processed through Dodo Payments, Dodo Payments acts as Merchant of Record, authorized reseller, and legal seller for the transaction. Dodo Payments handles checkout, payment processing, applicable indirect taxes, invoices, approved refunds, and payment disputes. TaskToLead remains responsible for generating, delivering, and supporting the Lead Report and the Lead Watch.

A Lead Report is a one-time purchase. It does not create a subscription and does not automatically renew. Purchasing another Lead Report requires a separate order.

The research is completed before checkout is offered, and the full Lead Report is unlocked immediately after Dodo Payments confirms successful payment. Before payment, you may stop the order by not completing checkout.

Once the Lead Report is delivered, the purchase is final. A Lead Report counts as delivered when the private hosted report is ready and the delivery email has been sent to the purchase address. By completing checkout you expressly request that delivery begin immediately after payment and you acknowledge that you lose any right of withdrawal or cancellation once the Lead Report is delivered. If you withdraw before delivery is complete, where the law grants that right, you may be charged for the work performed up to that point.

The Lead Watch is a monthly subscription: €49 a month plus VAT for one product, billed in advance for each monthly period by Dodo Payments and renewed each month until you cancel. We email a reminder with the date and amount three days before each renewal.

Cancelling. You can cancel at any time in Settings → Account & billing, up to the moment of a renewal. The Lead Watch keeps running until the end of the period already paid, and nothing more is charged; until then you can undo the cancellation in the same place. Your inbox and its records stay readable for 30 days after the Lead Watch ends and are then deleted.

No refunds for a period that has started. Once a monthly period has been paid, it is not refunded, including when you cancel during it or do not use the Lead Watch, except in the cases below or where applicable law requires a refund.

Charges made by mistake. If you are charged for a second Lead Watch for the same product or account, or charged after your Lead Watch had already ended, the extra Lead Watch is cancelled at once and TaskToLead reviews the charge. It is refunded unless the review shows it was correct, and a charge not decided within seven days is refunded automatically. If you believe a charge was made by mistake in another way, write to support@tasktolead.com with the payment reference.

Right of withdrawal. If you are a consumer in the European Union, or in another country that grants a similar right, you may withdraw from the Lead Watch within 14 days of the first payment, as described in Section 07 of the Terms. Because you ask for the Lead Watch to start as soon as you pay, the days already used are paid for and the unused days of the first period are refunded. Purchases made as a business, for example with a VAT ID, have no such right.

Failed payments. If a renewal payment fails, you have seven days to update your payment details in Settings. If it is not settled by then, the Lead Watch is cancelled and nothing more is charged.

Disputes. Please contact us before disputing a charge with your bank: most questions are settled faster that way. A payment dispute on the Lead Watch cancels it at once and leaves its inbox readable for 30 days.

A Lead Report is researched before checkout is offered, so the full Lead Report is normally available as soon as payment is confirmed, and we send an email with access. If the Lead Report has to be rebuilt after payment, delivery may take up to 12 hours after successful payment. The delivered Lead Report then stays available in your TaskToLead account for as long as the account exists.

If delivery fails or is substantially delayed beyond 12 hours, contact TaskToLead support. We will investigate and may complete or rerun the research or provide a replacement. Where applicable law requires a refund, TaskToLead will request that Dodo Payments process it.

All Lead Report purchases are final and non-refundable except where a refund is required by applicable law. We do not accept refund requests for a Lead Report that has been delivered. TaskToLead does not offer a discretionary money-back guarantee, trial-period refund, or refund solely because you changed your mind. For the Lead Watch, Section 03 applies.

If applicable law gives you a mandatory refund or another mandatory remedy—for example, because the purchased Lead Report was not delivered, was materially defective, or was materially different from its description—TaskToLead will review the issue and request that Dodo Payments process any refund that is legally required. TaskToLead does not pay refunds directly.

Except where required by applicable law, no refund is available because you did not use the Lead Report or the Lead Watch, used only part of it, changed your mind after processing began, closed your account, disagreed with a classification, or did not achieve expected sales, revenue, savings, product-market fit, or another business outcome.

Public evidence can later change or disappear. That change does not create a refund right when the Lead Report was delivered as described.

TaskToLead uses automated and AI-assisted analysis to generate Lead Reports, mappings, summaries, classifications, limitations, and uncertainty assessments from public and submitted data using the product scope you review and confirm.

Those outputs may be incomplete, inaccurate, delayed, or imperfect. A Lead Report does not guarantee that company-level evidence will be available for every workflow. Limited or unavailable company-level evidence does not by itself create a refund right when the Lead Report was delivered within the scope and boundaries described at purchase.

Contact support@tasktolead.com promptly. Include the email used for purchase, the Dodo Payments order or payment reference, the reason for the request, and relevant screenshots or delivery details where useful. Never send full payment-card numbers or card security codes.

TaskToLead will review a complete request and respond within 14 calendar days after receiving the information reasonably needed to assess it. If applicable law requires a shorter response period, that shorter period applies. This is a review-response timeframe, not a promise that a refund will be approved or that a bank will complete settlement within 14 days.

Where a refund is legally required, TaskToLead will request it through Dodo Payments. Dodo Payments processes refunds under its Buyer Terms, supported transaction window, compliance checks, and applicable payment rules. We cannot guarantee the outcome of a payment dispute or chargeback.

Where a refund is legally required, TaskToLead asks Dodo Payments to process it in full or in part as the law requires. A successfully processed refund is returned to the original payment method. After Dodo Payments processes a refund, your bank or payment provider may take additional time to display it.

Access to a Lead Report, or to the Lead Watch, may be revoked after a full refund, payment reversal, or successful chargeback. Fraud, an unauthorized transaction, or another payment reversal may also result in restricted access.

We may update this Refund and Cancellation Policy from time to time. Updated versions become effective when published on this page unless a different date is stated. The version you accepted when placing an order will continue to apply to that order. However, any stronger protections required by applicable law will also apply.